11 Reasons Why Over 150 Companies In The New York City Area Have Trusted Eden Technologies To Support and Manage Their Computer Networks
1. We GUARANTEE 1-hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. As a client of ours, we guarantee to respond to any crisis within 1 hour of your call if not sooner.
2. We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. Hire us to come on site and put an end to your most challenging computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. No other technical support company will stand behind their work the way we do at Eden Technologies.
3. We GUARANTEE all Hardware and Software Purchases. If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labor, and anything else necessary.
4. We GUARANTEE to provide you with the most cost-effective solution to your problem. We understand the importance of keeping overhead and costs to a minimum. Our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, or solutions that aren’t necessary.
5. We GUARANTEE all of our work is insured. You should always ask your IT support company about their Professional Indemnity Insurance. It may surprise you to know that most IT support companies either have inadequate insurance or no insurance coverage at all. Don’t take the risk with your business, ask your IT company NOW about their Professional Indemnity Insurance. At Eden Technologies WE GUARANTEE you have the security of a $2 million insurance policy taken out by us on your behalf.
6. When possible we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
7. Our technicians are LOCAL, seasoned, qualified, certified professionals with years of real world experience. Our technicians also maintain vendor certifications with Microsoft, Symantec, Cisco, Dell, HP, and many others. We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.
8. We listen first, and offer solutions second. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to listen then help. As a client, you will have a dedicated technician and account representative to ensure you get the highest level of support. We’ll work with you in solving your problems and keep you involved with what we are doing.
9. As part of our Peace of Mind service, we will liaise with your hardware and business software suppliers. Acting as your IT department we will coordinate with your suppliers to ensure resolution of any technical issues as quickly as possible.
10. We use only the best support and security systems as part of our Peace of Mind service. They are specifically designed for the needs of small and medium companies. Some support companies use free or un-secure tools. When it comes to your computer network, settling for the cheap option may increase your costs substantially over the long term.
11. We are far less expensive than hiring full-time computer support staff. Computers and networks are complicated. Hiring specialists for each of your needs would just cost too much. But “generalists” typically don’t have the depth and breadth of experience to do the job properly. Leverage Eden’s collective talent pool to make your IT operations work. PERIOD.
