You worry about running your business. We'll worry about your IT systems.
Whether you're operating a small, local company or an international organization, you have better things to worry about than your IT system.
Most IT support services are reactive, meaning they only kick in when something goes wrong. But our Peace of Mind service delivers a Standard Maintenance Program that takes a proactive approach, and identifies problems before they take your system down.
Our service includes:
| We constantly monitor your system activity and examine specific performance metrics to make sure each workstation or server is working at full capacity. With this level of monitoring, our engineers can identify and correct problems before they take your system down. |
Eden’s engineers monitor your organization’s firewall(s) and server(s) continually to identify and remediate security vulnerabilities and ensure that unwanted intruders cannot gain access to sensitive information. |
We utilize automated tools that constantly monitor the health of your hardware and software. This system keeps track of what you’re using and notifies us of any changes. This helps us to prepare and recommend future upgrades that’ll keep things running smoothly. |
Your IT system is only as good as its backup. We monitor the state of your backup system to make sure the necessary backups have been completed. If there is a system failure, the corrective action happens automatically and we’ll notify you of any temporary data integrity issues. |
We monitor your workstations and servers to analyze the cause of crashes, lockups, performance degradation and connectivity issues. Our engineers use this data to design and implement proactive solutions to increase your IT performance. |
The last thing you want is someone intruding into your IT system. We test security patches in our lab and deploy them to your system, which ensures that the security updates meant to fix one problem don’t cause another. |
We’ll implement WEP or WPA encryption and/or MAC address filtering to your wireless network, which will elevate your level of security. Our techniques ensure that no one can steal your wireless connection and transfer viruses, or other nefarious programs, to your network. |
We make sure your anti-virus software is properly installed and correctly configured to give you the maximum protection. Up to date signature files give the best protection against many viruses that are constantly evolving. And in the event of infection, we take immediate steps to clean your system and get it back up to maximum efficiency. |
Our engineers check your anti-spyware software to ensure it’s working properly and that the automated updates are being delivered. They also keep regular review logs that help them to identify malware so that appropriate action can be taken. |
We have dedicated technicians who review the overall health of your network on a monthly basis. This review recalls a history of incidents, results and total up-time, which allow us to provide you with proactive maintenance rather than waiting for something to break down. In addition, an engineer will meet with you once a month to do a physical inspection of your IT systems, review your monthly report and give you recommendations on how to improve your system’s performance. |
Once a quarter our engineers look at your IT health system report to identify any recurring problems. We can then recommend any technology upgrades and repairs that need to be made, which keeps your systems running properly, and helps you avoid any unexpected expenditures. |
| Remote Control Support | We can troubleshoot your computer wherever it is – at the office, in a hotel, on the road. |
You need support no matter where you are. That’s why our enterprise class remote management system allows our engineers to get into your workstations or laptops whether they’re in the office or at a hotel. This system allows us to remotely fix problems nearly 75% of the time. |
Oftentimes you need questions like, “How do I print?” or “How do I set up Outlook?” answered right now. Our help desk can not only answer these questions, but can tackle other issues such as adding users, resetting passwords and setting file permissions. Our design lets you get the help you need when you need it so you can get back to running your business. |
In the event that our engineers can’t handle your problems remotely, we’ll come to you. We’re capable of delivering support services such as: installation and configuration of software and hardware, cabling, third party vendor management, server management, PDA and Blackberry support, phone systems, copy machines, printers, video conferencing equipment and other peripheral devices. |
You’re too busy running the show to worry about purchasing new software and equipment. That’s why we’ll do the legwork for you. We have relationships with most major hardware and software vendors, as well as national resellers, which gives us the power to purchase items at lower prices. |
Backing up is critical in a technology driven environment, but having an offsite backup service can be a godsend in the event that a fire or other catastrophe wipes out your site. We offer remote and automatic backup of your mission critical data, which not only removes the human element, but virtually eliminates the potential for error, lost data and security breaches. |
Our comprehensive endpoint security goes beyond firewalls and anti-spyware software to include Distributed Endpoint Enforcement Platform (DEEP) architecture. This system is designed with multiple diver-layer technologies and application-layer solutions, which provides a more impenetrable level of protection. In addition, our system puts administrators in control and provides a simple management console. |
Why Choose Eden? - Click Here to see 11 Reasons why over 150 companies in the New York City area have trusted Eden Technologies to support and manage their computer networks.
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