Application Packaging – Commerce Bank
“After five days of rollout, we've deployed 412 workstations without issue!”
- Bryon Griffin
The Client
Commerce Bank (CBH) is one of the nation's fastest growing financial services retailers. Since its inception in 1973, Commerce continually has honed a unique and very successful retail model, which fuels the Bank's continuing growth. Commerce has expanded substantially since opening its first store more than 30 years ago in Marlton, New Jersey. Today, the Commerce network boasts $36 billion in assets and more than 350 convenient stores throughout the Northeast.
As “America's Most Convenient Bank,” Commerce looks different, thinks different and provides a truly different banking experience. The Bank's “have it your way” approach emphasizes the importance of providing customers with convenient, quality financial services, whenever, wherever and in whatever way they may want them.
The Challenge
Convert Commerce’s Customer Call Center and Training Rooms to a managed Windows XP SP2 environment leveraging Novell Netware and Zenworks solutions. It was imperative that the conversion take place with no impact on the Call Center’s 24 hours a day, 365 days a year operation. The conversion had a fixed timeline of 4 months, including application discovery, documentation, appplication packaging, UAT, pilot, and deployment.
Eden Technologies’ Solution
As a preferred Novell partner, Eden Technologies worked in conjunction with Novell consulting to handle all elements of the Call Center upgrade. The team delivered a custom Windows XP SP2 workstation image and .MSI packaging of 60 applications prior to the anticipated delivery date, resulting in the Pilot phase of the project tripling in scope from initial estimates. Production deployment of 450+ workstations was completed ahead of schedule, allowing for thorough workstation testing prior to the migration of 790 users. Conversion to XP workstations was completed with no negative impact to the Call Center’s ability to handle incoming calls. After the migration Commerce was provided with extensive documentation detailing the procedures followed for all aspects of the project as well as future “best practice” recommendations. Customer feedback was extremely positive.
