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IT Service Management

Ensure the right processes, people, and technology are in place to meet your goals.

it-service-management

Eden helps organizations envision their ITSM strategy, and then delivers comprehensive transformation initiatives that focus not only on tool implementation, but also on preparing IT teams to embrace a new delivery culture.
IT-Service-Management

Training-Communication Training & Communication
  • IT team awareness training and communications
  • Formal ITIL training
Assessment-Planning Assessment & Planning
  • Assess the people, processes, and tools utilized to deliver services currently
  • Define delivery maturity levels
  • Identify services to integrate within ITSM framework
  • Develop high level ITSM implementation plans
Design Design
  • Define drivers, objectives, and requirements
  • Develop process designs
  • Develop organizational designs
  • Develop architecture designs
Tool-Development Tool Development
  • Configure ITSM tools including interfaces, workflows, and reports
  • Oversee acceptance testing
  • Implement tools within the production environment

We'll help you realize the greatest value
from your technology investments.